Privacy Policy

Your privacy matters to us. This policy explains how we collect, use, and protect your information when you visit our website or request a quote.

Effective Date: October 12, 2026

At ONE Insurance Agency, we are committed to protecting your personal information and ensuring transparency in how we collect and use it. This Privacy Policy outlines the types of information we collect, how it’s used, and the choices you have regarding your data.

1. Information We Collect

We may collect personal information such as your name, email address, phone number, zip code, and insurance needs when you fill out forms on our website.

2. How We Use Your Information

Your information is used solely to provide personalized insurance quotes, respond to inquiries, and improve your experience on our site. We do not sell or rent your personal data.

3. Cookies and Tracking

Our site sets only functional preferences in your browser, such as remembering that you dismissed the cookie notice, and keeps a first-party record of page visits (pages viewed, referring site, browser type, and approximate location derived from your IP address) so we can see how the site is used and improve it. We do not sell this data. If we enable Google Analytics, it sets its own cookies under Google's privacy policy. You can adjust your browser settings to block or delete cookies at any time. We also record anonymous session replays of pages viewed, clicks, scrolls, and mouse movement to understand and improve how the site is used, and these recordings start only after you accept cookies on the consent banner, mask every form field so nothing you type is captured, and are deleted within 30 days.

4. Data Protection

We implement industry standard security measures to protect your information from unauthorized access, loss, or misuse.

5. Third Party Services

We use trusted providers to run parts of the site and our customer service: VibePop Labs (website hosting and the customer management system that stores the details you submit so we can respond), Google (maps, reviews, and, when enabled, analytics), Resend (email delivery for replies, follow-ups, and newsletters), Twilio (text messages, when enabled), Retell and ElevenLabs (the automated phone assistant that answers and transcribes calls when we cannot, when enabled), EZLynx (the client login portal), Meta (our Facebook page, the Messenger contact option, and review links), and Yelp (review links). Each provider is responsible for its own privacy practices, which we encourage you to review.

6. Your Choices

You may request access to your personal data, ask for corrections, or request deletion of your information at any time by contacting us at [email protected].

7. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the effective date.

8. Text Messages and Calls

If you provide your phone number, we may contact you by phone or text message about your quote or policy service. Message and data rates may apply, message frequency varies, and consent to receive texts is not a condition of purchase. Reply STOP to opt out of texts at any time or HELP for help. Calls to our office may be answered by an automated assistant and may be recorded and transcribed so we can follow up; any recorded call begins with a notice saying so.

9. Client Records

If you request a quote or become a client, we keep your contact details, quote and policy information, and a record of our calls, texts, and emails with you in our customer management system so we can service your coverage. We keep this information for as long as you are a client and for as long as insurance regulations require afterward. You can ask us what we hold about you at any time using the contact details below.

Contact Us

For questions or concerns regarding this policy, please contact:

ONE Insurance Agency
Email: [email protected]